Help
Help centre
Answers on ordering, payments, shipping and customs for SEOULISTIC wholesale buyers.
Browse by topic
- OrderingCartons and MOQs, order requests, offers, pre-orders and lead times.
- Payments & creditDeposit and balance, bank transfer, e-Transfer, account credit.
- Shipping & IncotermsFOB, FCA, DAP, DDP; air and ocean options; freight estimates.
- Importing, duties & taxesImporter of record, duties, the Canada–Korea FTA, GST/HST.
- Product regulationsHealth Canada and FDA cosmetics rules, labelling, SPF products.
- Your accountUsers, addresses, dormant accounts and reactivation.
How-to guides
Placing an order+
- Add products in full cartons from Products, or upload your PO with Upload PO.
- At checkout, choose the destination and how it ships — use Compare options if you're unsure. Nothing is binding yet.
- If every item has a price, your offer is ready at once and you go straight to payment; otherwise NXC sends it within 1–2 business days.
- Pay the deposit from the offer's payment box. That confirms the order; goods leave Korea about 3 weeks later.
Paying a deposit or balance+
- Open the order from My orders or My payments.
- Under Pay with, choose account credit, bank transfer or Interac e-Transfer (Canada) and follow the instructions. Always quote your offer number (OF-…).
- We record transfers within 1–3 business days and email you. The balance is due within 14 days of our "goods ready" email.
Following your order+
- Each order shows its step: Offer → Deposit → Ordering → Secured → In warehouse → Paid → Shipped.
- When it ships, the order page lists the shipment, carrier and tracking number, and we email you.
Asking for a partial shipment+
- If part of your order is ready and you want it sent ahead, email us with your offer number and the items you need first.
- We confirm what's ready and any extra freight before shipping. Each shipment gets its own commercial invoice and packing list.
Reporting damaged, short or wrong items+
- Check quantities, expiry dates and damage when the goods arrive, and report within 7 days.
- Email us with your offer number, photos or videos of the cartons and products, and the packing list marked up.
- For damage in transit, also open a claim with the carrier or your forwarder. Accepted claims are replaced, credited or refunded.
Finding your documents+
- Proforma invoice (PI): on the order page — use it for your bank transfer.
- Commercial invoice and packing list: sent with each shipment. Ask us if you need a copy.
- Brand catalogues and company profiles: on each brand's page, for signed-in buyers (Brands).
Still need help?
Chat with us using the chat button at the bottom right, email sales@thenxc.com with your offer or request number, or message us from your order request.
Mon–Fri, 9:00 a.m.–5:30 p.m. ET (Toronto) · closed weekends and Canadian holidays. We usually reply within one business day.
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